Returns & Exchanges

What's your return policy? Knowledge U.S. Just need a return label? Generate a prepaid UPS return shipping label at bonobos.com/return-label. You may return or exchange unworn, unwashed and unaltered items purchased from Bonobos. From the day your order ships, you have 45 days to return an item for a refund to your original payment method and up to 90 days to return an item for a store credit refund. You can exchange unworn, unwashed and unaltered items during the full 90 days. You can return items to a local Guideshop location. For Guideshop locations please click here. Final sale items may not be returned. See our Final Sale FAQ for details. For instructions on how to make a return, please see “How do I return or exchange items?” For instructions on how to make a gift return, please see, "How do I return a gift?" If you'd like to return items from multiple orders, please click here. If you’ve received a damaged or defective item, please click here. HOW DO I RETURN AN ITEM? Our return labels use ground shipping. Return shipping for domestic orders is always free! To generate a prepaid UPS return shipping label, visit bonobos.com/return-label using and input your order or shipping number, and enter the email address you’d like the label sent to! We’ll send an email confirmation once we’ve processed your return. Please allow up to 14 days after we receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. Please note that we don’t accept returns of Bonobos items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy. No refunds or adjustments will be made for any original shipping and/or handling charges. U.S. Territories & Military Bases (APO/DPO/FPO) For orders returned from U.S. territories or military bases (APO/DPO/FPO), please allow up to 4 weeks for shipping and processing. NOTE: Please note that discounts and promotions cannot be applied toward the purchase of gift cards and gift cards may not be applied to previous purchases. Additionally, gift cards are non-refundable and are not eligible for return. Physical gift cards will be shipped based on our standard shipping timeline. View Gift Card Terms and Conditions here.